Privacy Policy

Introduction

This Privacy Policy describes how Social buzz("we," "us," or "our") collects, uses, and shares information when you use our social media scheduling and management platform (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• Account information: name, email address, password, and company name provided during registration.
• Usage data: information about how you interact with the Service, including pages visited, features used, and scheduling activity.
• Social media integration data: OAuth tokens and credentials required to connect and publish to third-party social media platforms on your behalf.
• Content you upload: images, videos, text, and other media you submit for scheduling or storage within the Service.
• Billing information: payment details processed by our payment provider when you subscribe to a paid plan.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Schedule and publish content to your connected social accounts
• Process transactions and manage subscriptions
• Provide analytics and insights about your social media activity
• Send service-related communications and support responses
• Improve and develop new features for the Service
• Detect, prevent, and address technical issues and abuse

Third-Party Services

The Service integrates with third-party platforms and services. When you connect a social media account, you authorize us to access and use data from that platform as needed to provide the Service. Third-party services we may use include:

• Social media platforms: such as X (Twitter), LinkedIn, Instagram, Facebook, TikTok, YouTube, and others you choose to connect via OAuth.
• Payment processing: Stripe, for subscription billing when enabled.
• Analytics: services such as PostHog, Plausible, and Facebook Pixel to understand usage patterns and improve the Service.

Each third-party service has its own privacy policy governing how it handles your data. We encourage you to review those policies.

Cookies and Authentication

We use cookies and similar technologies to maintain your session, remember your preferences (including language settings), and keep you logged in. Authentication cookies are essential for the Service to function. You can control cookie settings through your browser, but disabling essential cookies may prevent you from using the Service.

Data Retention and Deletion

We retain your information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as resolving disputes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing of your data
• Export your data in a portable format

To exercise these rights, please contact us using the information below.

Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@example.com.